Last updated: 12 October 2026
Order cancellation
- You can cancel your order free of charge any time before it is dispatched. Email info@avsjewellers.com with your order number.
- Once the order has been dispatched, it cannot be cancelled. You may refuse a COD order at delivery, but repeated refusals may restrict future COD orders.
- We may cancel an order if the product is out of stock, the address is not serviceable, or we suspect fraud. In that case you receive a full refund.
Returns and replacements
- We accept returns/replacements if the product arrives damaged, defective, or different from what you ordered.
- Report the issue within 48 hours of delivery with your order number and an unboxing video or clear photos of the product and package.
- Once approved, we arrange a reverse pickup (where available) or ask you to ship it back. The item must be unused, with original packaging and tags.
- We send a replacement within 5–7 working days of receiving the returned item. If a replacement is not available, we issue a refund.
- For hygiene reasons, earrings cannot be returned or exchanged once worn. Change-of-mind returns are not accepted on sale items.
Refunds
- Prepaid orders (UPI, card, net banking, wallet via Razorpay): approved refunds are initiated within 2 working days to the original payment method. The amount usually reflects in 5–7 working days, depending on your bank.
- Cash on Delivery orders: approved refunds are sent by bank transfer or UPI to the details you share with us, within 5–7 working days of approval.
- Cancelled prepaid orders (before dispatch) are refunded in full, including shipping charges.
- Shipping charges are non-refundable once an order has been delivered, unless the product was damaged, defective or wrong.
Grievance Officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
- Name: Ayushi Kumari
- Business: AVS Jewellers, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab, India
- Email: info@avsjewellers.com
We acknowledge every complaint within 48 hours and resolve it within 5 business days of receiving it.