Last updated: 12 October 2026
This Privacy Policy explains how AVS Jewellers (“we”, “us”) collects, uses and protects your personal information when you use avsjewellers.com or buy from us. By using the Website you agree to this policy.
Information we collect
- Order and account details: name, delivery and billing address, email address and mobile number.
- Order information: products purchased, amount, payment method and delivery status.
- Payment information: online payments are processed by Razorpay. We receive only the payment status and transaction reference – we never collect or store your card number, CVV, UPI PIN or bank login details.
- Technical data: IP address, browser and device type, and pages visited, collected through cookies to keep the cart and checkout working and to keep the site secure.
How we use your information
- To process, pack, ship and deliver your order and to send order, payment and tracking updates by email/SMS/WhatsApp.
- To provide customer support and handle cancellations, returns and refunds.
- To prevent fraud and misuse of the Website.
- To send offers and new-arrival updates only if you opt in. You can unsubscribe at any time.
- To meet legal, tax and accounting requirements.
Who we share it with
- Razorpay (payment gateway) – to process online payments securely.
- Shiprocket and its courier partners – your name, address and phone number, only to deliver your order.
- Government or law-enforcement authorities, when required by law.
We do not sell, rent or trade your personal information to anyone.
Cookies
We use essential cookies for the cart, checkout and login, and basic analytics cookies to understand site usage. You can disable cookies in your browser, but some parts of the Website may not work properly.
Data security and retention
We use HTTPS encryption and restrict access to your data to people who need it to fulfil your order. We keep order records for as long as required under Indian tax and accounting laws, and other data only as long as needed for the purposes above.
Your rights
You can access, correct or update your details from My Account, or ask us to delete your personal information (except records we must keep by law) by emailing info@avsjewellers.com.
Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a new “Last updated” date.
Grievance Officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
- Name: Ayushi Kumari
- Business: AVS Jewellers, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab, India
- Email: info@avsjewellers.com
We acknowledge every complaint within 48 hours and resolve it within 5 business days of receiving it.